01
APPROVED BY
Dean
Dr. Vinayaka G
Official Approval
A framework designed to help our users understand the services available, the quality of care they are entitled to, and the channels available for addressing concerns.
Know the services available in the hospital and the facilities provided for users.
Understand the quality of services that users are entitled to receive.
Know the means through which complaints regarding denial or poor quality of services can be addressed.
We ensure that all our users receive courteous and prompt attention.
“We ensure that all our users receive courteous and prompt attention.”
The Citizen’s Charter is supported by designated institutional authorities responsible for approval, review and periodic updating.
Dr. Vinayaka G
Dr. Shivamurthy H M
Dr. Siddalingappa C M
Important information to help patients and visitors access essential hospital services with ease.
Doctors wear white aprons and nurses are in their uniform. All staff members are in possession of identity cards.
‘May I Help You’ & Enquiry counter exists at the main reception and in the OPD hall.
Casualty medical officers and residents are available 24 hours on all days.
Call days are fixed for various consultants and they are available round the clock.
Information about outpatient clinics, diagnostic services, blood bank, indoor treatment, hospital facilities and patient responsibilities.
Medicine, Surgery, Gynecology, Pediatrics, Eye, ENT, Orthopedics and Dental.
9 AM to 4 PMInfertility, Cancer Detection, Immunization & Well Baby, High Risk Newborn Follow-up, Asthma, Pediatric Nephrology, Pain Management etc.
2 PM to 4 PMRegistration counter remains open for OPD services.
9 AM to 4 PM
Phone: 08182 298006, 295604
Intercom Extension: 286
Phone: 08182 298006, 295604
Intercom Extension: 296
Blood Bank facilities are available in the hospital round the clock (24 × 7).
There may be occasions when our services may not be up to your expectations. Please do not hesitate to lodge your complaints with our MS.
You may also fill up Response card and drop the same in the secure “Suggestion Box”.
At Subbaiah Institute of Medical Sciences, we respect the individuals and their personal and unique needs. We expect that the observance of patients’ rights will support mutual cooperation and greater satisfaction for the patients and hospital staff alike.
Know the name, identity and professional status of all the people providing services to you and to know the physician who is primarily responsible for your care.
Receive complete and current information concerning your diagnosis, treatment and prognosis in terms that you can understand.
An explanation is given which you can understand of any proposed procedure, drug or treatment; the possible benefits; the serious side effects, risks or drawbacks which are known; potential costs; problems related to recovery; and the likelihood of success. The explanation should also include discussion of alternative procedures or treatments.
Accept or refuse any procedure, drug or treatment, and to be informed of the consequences of any such refusal. If there is conflict between you and your parents / guardian regarding your exercise of this right, you and parents / guardian may need to participate in conflict resolution procedure.
Expect that all communications and records related to your care will be treated confidentially.
Obtain supportive care, particularly in critical illness or terminal illness, in management of severe pain and in bereavement.
Obtain consultation with another physician regarding your care. This consultation may result in additional cost to you or your family.
Request consultation with the hospital Ethics Committee regarding ethical issues involved in your care.
Be transferred to other facility at your request or when medically appropriate and legally permissible. You have a right to be given a complete explanation concerning the need for such transfer. The facility to which you will be transferred must first accept you as a patient.
Know if your care involves research or experimental methods of treatment. You have the right to consent or refuse to participate.
Examine your bills and receive an explanation of the charges regardless of the source of payment for your care.
Be informed of any hospital policies, procedure rules & regulations applicable to your care.
To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
To ask questions to your physician or other care providers when you do not understand any information or instructions.
To inform your physician or other care provider if you desire a transfer of care to another physician, care giver or facility.
To be considerate of others receiving and providing care.
To comply with facility policies and procedures, including those regarding smoking, maintaining low noise level, and number of visitors.
To accept financial responsibility for health care services and settle bills promptly.